Comments on: When 40%-Off Your Total Purchase Becomes 0.3%-Off http://www.chaim.com/blog/archives/84 Just One More Wed, 21 Apr 2010 14:20:51 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: tinjaw http://www.chaim.com/blog/archives/84/comment-page-1#comment-19 tinjaw Wed, 03 Mar 2010 21:40:32 +0000 http://www.chaim.com/blog/?p=84#comment-19 Today I purchased about $140 worth of books from O'Reilly using the discount coupon. The coupon said they wanted me to come back and buy some more books. I did. Mission accomplished. Today I purchased about $140 worth of books from O'Reilly using the discount coupon. The coupon said they wanted me to come back and buy some more books. I did. Mission accomplished.

]]> By: Allen Noren http://www.chaim.com/blog/archives/84/comment-page-1#comment-17 Allen Noren Wed, 03 Mar 2010 21:17:02 +0000 http://www.chaim.com/blog/?p=84#comment-17 Hey Chaim, <br><br>It was my intention to out myself. We're all about transparency. I'm glad we were able to resolve this.<br><br>--Allen Hey Chaim,

It was my intention to out myself. We're all about transparency. I'm glad we were able to resolve this.

–Allen

]]> By: Melissa Schad http://www.chaim.com/blog/archives/84/comment-page-1#comment-18 Melissa Schad Wed, 03 Mar 2010 21:11:27 +0000 http://www.chaim.com/blog/?p=84#comment-18 Wow! You don't read/hear about that kind of customer service these days! :) Way to go! Wow! You don't read/hear about that kind of customer service these days! :) Way to go!

]]> By: tinjaw http://www.chaim.com/blog/archives/84/comment-page-1#comment-16 tinjaw Tue, 02 Mar 2010 16:24:10 +0000 http://www.chaim.com/blog/?p=84#comment-16 Thank you kind sir. Your company has already contacted me about doing just that. Thank you so much for caring so much about your customers. This has only further cemented my belief that good people make good companies. Thank you kind sir. Your company has already contacted me about doing just that. Thank you so much for caring so much about your customers. This has only further cemented my belief that good people make good companies.

]]> By: timoreilly http://www.chaim.com/blog/archives/84/comment-page-1#comment-15 timoreilly Tue, 02 Mar 2010 16:10:07 +0000 http://www.chaim.com/blog/?p=84#comment-15 Chaim, Allen -<br><br>I'm sure that we can arrange an "out of shopping cart" sale - just send an email to tim at oreilly and we'll find a way to make it happen for you. Chaim, Allen -

I'm sure that we can arrange an “out of shopping cart” sale – just send an email to tim at oreilly and we'll find a way to make it happen for you.

]]> By: tinjaw http://www.chaim.com/blog/archives/84/comment-page-1#comment-14 tinjaw Mon, 01 Mar 2010 20:42:34 +0000 http://www.chaim.com/blog/?p=84#comment-14 Allen,<br><br>Thank you so very much for your reply. It is greatly appreciated. I am glad that it's all just a limitation of your ecommerce platform.<br><br>I'm not sure if you meant to out yourself as O'Reilly. I didn't post your company's name because I thought of this more as a problem with ecommerce and unanticipated use cases than more about some evil plot hatch by O'Reilly. :-) I was also wondering if I was just being too greedy or if my thought process was (somewhat) valid.<br><br>I look forward to your ecommerce upgrades. Hopefully my discount will still be available by then. hint hint ;-) Allen,

Thank you so very much for your reply. It is greatly appreciated. I am glad that it's all just a limitation of your ecommerce platform.

I'm not sure if you meant to out yourself as O'Reilly. I didn't post your company's name because I thought of this more as a problem with ecommerce and unanticipated use cases than more about some evil plot hatch by O'Reilly. :-) I was also wondering if I was just being too greedy or if my thought process was (somewhat) valid.

I look forward to your ecommerce upgrades. Hopefully my discount will still be available by then. hint hint ;-)

]]> By: Allen Noren http://www.chaim.com/blog/archives/84/comment-page-1#comment-13 Allen Noren Mon, 01 Mar 2010 20:29:13 +0000 http://www.chaim.com/blog/?p=84#comment-13 Hello Chaim, <br><br>I know you've been communicating with some of our folks, and I wish you'd included the reason for this, which is a simple limitation of our shopping cart. Our cart can only handle one discount at a time, so the print+ebook bundle is a discount. Adding the 40% off offer on top of that isn't possible, at least at this time. It's ironic that I'm writing this, however, from a kick-off meeting for a new ecommerce platform that will solve this and other issues. <br><br>Regards, and thanks for buying our books. <br><br>--Allen Noren, VP Online, O'Reilly Media Hello Chaim,

I know you've been communicating with some of our folks, and I wish you'd included the reason for this, which is a simple limitation of our shopping cart. Our cart can only handle one discount at a time, so the print+ebook bundle is a discount. Adding the 40% off offer on top of that isn't possible, at least at this time. It's ironic that I'm writing this, however, from a kick-off meeting for a new ecommerce platform that will solve this and other issues.

Regards, and thanks for buying our books.

–Allen Noren, VP Online, O'Reilly Media

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